Responsible Gaming at 199bet
Gambling is entertainment — not a solution to financial difficulties. At 199bet, we give every player in Bangladesh the tools, information, and support they need to stay in control and play safely.
At 199bet, responsible gaming is not a checkbox — it is a core part of how we operate. We believe that every player who chooses to bet or play casino games on our Platform deserves a safe, fair, and enjoyable experience. That starts with making sure gambling never takes a harmful toll on your finances, your relationships, or your mental wellb eing.
Gambling should always be a form of leisure — something you do with money you can afford to lose, within time you have freely chosen to spend. The moment it starts to feel like an obligation, a way to recover losses, or something you hide from the people around you, it has crossed a line. This page explains the practical tools 199bet provides to help you stay on the right side of that line, and where to turn if you need additional help.
Every 199bet account comes with a full suite of responsible gaming controls. You can activate any of these tools at any time by contacting our support team at [email protected].
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit. Once the limit is reached, no further deposits are accepted until the period resets.
Session Time-Out
Activate a temporary break from the Platform ranging from 24 hours up to 6 weeks. Your account is locked during this period and cannot be used for betting or gaming.
Self-Exclusion
Request a permanent or long-term self-exclusion to close your account entirely. Self-exclusions of 6 months, 1 year, 3 years, or permanent are available on request.
Loss Limits
Cap the total amount you are willing to lose over a set period. When your net loss reaches the limit you have chosen, further play is paused until the period expires.
Reality Checks
Enable regular on-screen reminders that show how long you have been playing and how much you have wagered during that session, so you always stay informed.
Minor Protection
We require all players to verify their age during registration. If you share a device with minors, we strongly recommend using parental control software to restrict access.
Deposit limits are one of the most effective ways to keep your gambling spending inside a budget you are comfortable with. At 199bet, you can set three types of deposit limits on your account.
Daily Deposit Limit
Sets the maximum amount in BDT (৳) that you can deposit within any rolling 24-hour period. Once this limit is reached, all further deposit attempts — whether via bKash, Nagad, Rocket, Upay, or bank transfer — will be declined until the 24-hour window resets.
Daily limits take effect immediately upon your request and cannot be increased for 24 hours after being set. Decreases are applied instantly.
Weekly Deposit Limit
Caps your total deposits across a rolling 7-day window. Particularly useful for players who find it easy to stay within a daily budget but want a broader safeguard across the whole week.
Increases to a weekly limit take effect after a 7-day cooling-off period. Reductions apply immediately.
Monthly Deposit Limit
Provides the widest safety net — a hard ceiling on your total deposits across a 30-day calendar period. Once your monthly limit is reached, your account will not accept any further deposits for the remainder of that calendar month, regardless of which payment method you use.
Any request to increase a monthly limit will not take effect until the following calendar month begins.
Sometimes a player needs a more decisive break than a deposit limit provides. 199bet offers two levels of account pause: a temporary Time-Out for short breaks, and a formal Self-Exclusion for players who need a longer or permanent separation from gambling.
Short-Term Break — 24 Hours to 6 Weeks
A Time-Out locks your 199bet account for a fixed period you choose. During a Time-Out, you cannot log in, place bets, play casino games, or make deposits. Any pending withdrawal requests that were submitted before the Time-Out began will still be processed normally. Time-Outs cannot be reversed once activated — you must wait until the chosen period has elapsed before the account is available again.
Long-Term or Permanent Account Closure
A Self-Exclusion is a formal request to close your 199bet account for an extended period. Available durations are 6 months, 1 year, 3 years, or permanently. Once a self-exclusion is applied, your account is immediately closed, all marketing communications are stopped, and you will not be able to reopen the account during the exclusion period. For permanent self-exclusions, the account will never be reopened regardless of any future requests.
If you have an outstanding balance at the time of self-exclusion, you may submit a withdrawal request via email to [email protected] before the closure takes full effect. Any remaining bonus funds that have not met wagering requirements will be forfeited at the time of closure.
- Send an email to [email protected] with the subject line: "Self-Exclusion Request" or "Time-Out Request".
- State your registered username, the type of exclusion you want (Time-Out or Self-Exclusion), and your chosen duration.
- Our team will verify your identity and confirm the action has been taken within one business hour, Bangladesh Standard Time.
- You will receive a confirmation email once the exclusion or time-out is active. Keep this email for your records.
- If you chose a Self-Exclusion and wish to return after your chosen period has elapsed, you must contact support and undergo a mandatory 24-hour reflection period before reinstatement.
Problem gambling can affect anyone, regardless of income, background, or how long they have been playing. Recognising the warning signs early makes it significantly easier to seek help and regain control. Ask yourself honestly whether any of the following apply to you.
- You spend more money on gambling than you originally intended, or regularly exceed the budget you set for yourself at the start of a session.
- You gamble to recover money you have lost — commonly known as "chasing losses" — rather than treating gambling as entertainment.
- You feel restless, irritable, or anxious when you try to reduce or stop gambling, or when your access to gambling is restricted.
- You hide your gambling activity from family members, friends, or colleagues, or lie about the amount of time or money you spend gambling.
- You borrow money, sell personal belongings, or delay bill payments — including bKash or Nagad transfers for household expenses — in order to fund gambling.
- Gambling is affecting your performance at work, your studies, or your responsibilities at home — particularly during BPL season, IPL, or other major sporting events when betting activity is high.
- You feel that gambling is the only activity that makes you feel excited, happy, or in control, and you think about it frequently throughout your day.
- You have previously tried to stop or reduce your gambling and found yourself unable to do so without slipping back into old habits within a short period.
199bet takes its obligations regarding underage gambling extremely seriously. We require all new players to confirm that they are aged 21 or above at the point of registration, and we reserve the right to request age-verification documents at any time. Any account found to belong to a player under the age of 21 will be closed immediately and all funds will be returned in accordance with our Terms & Conditions.
Keeping Gambling Away from Under-21s
If you share a mobile device or computer with someone under the age of 21, we strongly recommend the following steps:
- Always log out of your 199bet account when you are not actively using it. Never save your login credentials in a shared browser or app.
- Enable screen lock and use a PIN or biometric lock on your mobile device so that the 199bet platform cannot be accessed without your authorisation.
- Use parental control software to restrict access to gambling websites on any device that may be used by a person under 21. Many popular Android and iOS parental control apps are freely available and easy to set up.
- Talk openly with young people in your household about the risks of gambling, including the fact that gambling is only legal for adults aged 21 and above in the context of this Platform.
If you feel that gambling is causing problems in your life — financially, emotionally, or in your relationships — please do not wait until the situation becomes serious. Reaching out early is always the right decision, and it takes real courage to do so.
Contact 199bet Support
Our support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time. If you need to set a deposit limit, request a time-out, or apply for self-exclusion, reach out to us directly. All responsible gaming requests are treated with complete confidentiality and actioned within one business hour.
[email protected]In addition to contacting 199bet directly, we encourage players who are experiencing serious gambling-related difficulties to seek independent professional support. Speaking to a trusted family member, a doctor, or a community counsellor in Dhaka, Chittagong, Sylhet, or any other city across Bangladesh can be an important first step toward recovery. You do not need to face this alone.
Play Smart. Play Safe.
Enjoy everything 199bet has to offer — cricket betting, slots, live casino — with full confidence that your wellbeing comes first. 21+ only.
For adults aged 21 and above only. Gambling can be addictive — please play responsibly.