199bet Privacy Policy

When you create a 199bet account, we collect the following personal information:

• Full legal name as it appears on your government-issued identification document.
• Date of birth to verify that you meet the minimum age requirement of 21 years.
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Email address used to communicate with you about your account.
• Mobile phone number used for account security and transaction notifications.
• Username and encrypted password used to access your account.

During identity verification (KYC), we may additionally collect copies of government-issued photo ID (National ID card or passport), proof of address documents, and selfies or video verification images as required by our verification partner.

To process deposits and withdrawals, we collect the following financial data:

• Mobile wallet identifiers for bKash, Nagad, Rocket, and Upay (account numbers registered in your name).
• Bank account details where bank transfer is used, including bank name (e.g., Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) and account number.
• Card details (card type, last four digits, and expiry date) where Visa or Mastercard is used. Full card numbers are not stored by 199bet — they are handled exclusively by our PCI-DSS compliant payment processing partner.
• Transaction history, including deposit amounts in BDT (৳), withdrawal requests, bonus credits and debits, and wagering activity.

199bet retains financial transaction records for a minimum period necessary to satisfy our operational and legal obligations. Transaction records are not used for any purpose other than account management, fraud prevention, and compliance.

When you access the 199bet Platform, our servers and analytics systems automatically collect certain technical information:

• IP address — used for fraud detection, geographic access control, and security monitoring.
• Device type and operating system — used to optimise the mobile experience for Android and iOS devices commonly used in Bangladesh.
• Browser type and version — used to ensure compatibility.
• Session timestamps — used to support responsible gaming monitoring and account security.
• Pages visited and features used — used in aggregate to improve the Platform.
• Referral source — used to understand how players discover 199bet.

This technical data is collected automatically and does not require any action on your part. It is not used to build advertising profiles or sold to third parties.

If you contact 199bet through our support channels, we retain a record of that correspondence, including:

• The content of messages sent to and received from support staff.
• Timestamps and channel identifiers (e.g., email thread reference numbers).
• Any documents or screenshots submitted to support as part of a query or dispute.

Communications data is retained for a minimum of 12 months from the date of last contact and is used solely to resolve your query, improve our support service, and maintain an accurate record of account interactions.

Cookies are small text files placed on your device when you visit a website. 199bet uses cookies and similar technologies (such as local storage and session tokens) to enable the Platform to function correctly, to keep you logged in during your session, and to collect anonymised usage analytics that help us improve the Platform.

• Essential cookies: Required for the Platform to function. These include session authentication tokens and security cookies. They cannot be disabled without breaking the Platform.
• Functional cookies: Remember your preferences such as language settings and responsible gaming limits you have set in your account.
• Analytics cookies: Collect anonymised data about how players navigate the Platform, which pages are most visited, and how long sessions last. This data is used in aggregate form only and does not identify individual users.
• Security cookies: Support fraud detection systems by identifying unusual access patterns, multiple login attempts, or suspicious IP behaviour.

199bet does not use third-party advertising or retargeting cookies. We do not allow advertising networks to place cookies on our Platform.

You can control non-essential cookies through your browser settings. Most mobile browsers (Chrome on Android, Safari on iOS) allow you to clear cookies or block new cookies from being set. Please note that disabling essential cookies will prevent you from logging in to your 199bet account and using the Platform. Instructions for managing cookies in common mobile browsers are available from the browser developer's support pages.

• 256-bit SSL/TLS encryption on all data transmissions between your device and our servers.
• Encrypted storage for all sensitive fields including passwords (hashed with bcrypt), payment identifiers, and identity documents.
• Firewalls and intrusion detection systems to monitor and block unauthorised access attempts.
• Two-factor authentication (2FA) available on all player accounts for additional login security.
• Regular penetration testing and security audits conducted by independent third-party security specialists.

• Access to personal data is limited to authorised employees and contractors who require it to perform their job functions.
• All staff with access to personal data are trained on data protection obligations and are bound by confidentiality agreements.
• Access privileges are reviewed regularly and revoked promptly when no longer required.
• Data processing activities are documented and reviewed to ensure ongoing compliance with this Policy.

While 199bet takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your own account credentials — including your username and password — confidential and for logging out of your account when using shared or public devices.

You have the right to request a copy of the personal data that 199bet holds about you. We will provide this information in a clear, structured format. We may ask you to verify your identity before releasing any data to protect against unauthorised access requests.

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For account details such as your address or contact number, you may be able to update these directly through your account settings. For identity documents, please contact support.

You may request that 199bet delete your personal data. We will honour this request where no overriding legal obligation requires us to retain the data. Please note that financial transaction records, KYC documents, and data relevant to open investigations are subject to mandatory retention periods and cannot be deleted on request during those periods.

Where we process your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.

199bet may update this Privacy Policy periodically to reflect changes in our data practices, Platform features, or applicable legal requirements. When we make material changes, we will notify registered players by email or by displaying a notice on the Platform at least 7 days before the changes take effect. The updated Policy will always be published on this page with a revised effective date at the top.

Your continued use of the 199bet Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you disagree with any changes, you should close your account and request erasure of your data before the revised Policy takes effect.

If you have any questions, concerns, or complaints about how 199bet handles your personal data, or if you wish to exercise any of your data rights, please contact us at:

Email: [email protected] (plain text — not a clickable link)

Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)

We are committed to resolving all privacy-related queries promptly and fairly. Where you are not satisfied with our response, you retain the right to escalate your concern through appropriate legal channels.